Frequently asked questions

We do not want to call wrong numbers. It is a waste of our resources and an annoyance for those we inadvertently call. The two best solutions are, in order, to answer or call us back to advise us that it is a wrong number. Please note that the numbers do not purge right away, even if asked for verbally.

We are calling about a personal business matter, and we cannot disclose the nature of the call to the wrong individual. Even a first name, last name, and address match is not considered verification — there could be a Junior/Senior scenario, or a relative with the same name at a shared address. We validate by name plus the last four digits of the Social Security number. Our agents will never ask for your full SSN.

Yes. Once your final payment has cleared, we will provide a letter of satisfaction for your records. Just let your agent know how you would like to receive it — email is fastest.

It is likely a clerical error. We are obligated to distribute a notice when accounts enter our office, but we can only send it to the address information provided to us, which may or may not be current. To correct the address, we perform a phone verification to update the file.

Absolutely. Just contact one of our agents by phone to discuss the terms of the arrangement, or set one up in the payment portal.

We regularly work with debt consolidation programs on behalf of our clients. Simply add the account to your program and we can take it from there — no extra steps needed on your end.

Contact us by phone, mail, or the form on our contact page. If you dispute an account in writing, we will obtain verification and mail it to you, as required by federal law.