Working ethically in a challenging industry requires substantial effort. It starts at the top of the organization and works its way through the entire staff — we owe it to our clients and to every consumer we speak with.
We hire the best candidates and enforce a strict background check. We expect the best representation for our agency on every call, every day.
The industry is ever-changing, so our staff receives regular re-training on changes in law, best practices, and tools.
A dedicated compliance team ensures our staff executes best practices on every call and every interaction with a client or consumer.
The best people deserve the best tools — our team works with current, capable technology on every account.
Our management team is on site and on the floor every moment we are open. A team leader is always available for on-demand mentoring.
Every payment is audited by our payment processing team to ensure terms, amounts, and account details are 100% correct and authorized.
We take complaints seriously and investigate every one. Submit it here and it will reach our compliance team directly.
Our agents are available Monday-Thursday 9am-6pm | Friday 9am-4pm | Saturday 9am-2pm ET.